Shipping Estimate
USA
- USA
- CAN
- USA
- CAN
Ships within 48 hours · Estimated delivery Jul 4 - Jul 9
Promo Codes Available:
For Your Every Summer RSVP, with Code: SUMMER15
Description
Salesforce Certified Service Cloud Consultant Exam Preparation Class (SPCON-101)This book is designed to accompany the Salesforce Certified Service Consultant Exam Preparation class offered Stony Point. A student in this class will learn how to be a Salesforce Service Cloud Consultant. This book should only be purchased students who will be attending class. The class is delivered a senior instructor with many years of real world consulting experience and is specifically designed to prepare consultants to pass the Salesforce
This book is designed to accompany the Salesforce Certified Service Consultant Exam Preparation class offered Stony Point. A student in this class will learn how to be a Salesforce Service Cloud Consultant. This book should only be purchased students who will be attending class. The class is delivered a senior instructor with many years of real world consulting experience and is specifically designed to prepare consultants to pass the Salesforce Certified Service Consultant Exam. The instructor will cover all the key customer service concepts within Salesforce in addition to sharing real world experiences and best practices. The class presents a broad range of topics cover just about everything on which a student will be tested. These topics include but are not limited to: Software Development Lifecycles, project management strategies, the Force.com architecture, the model, view, controller design pattern, and typical customer service and call center goals. There is in depth coverage of system security topics such as: Users, Licenses, Profiles, Field Level Security, Permission Sets, Delegated Administration, Record Security, Organization Wide Defaults, Role Hierarchy & Roles, Sharing Rules, Account Teams, Case Teams, & Queues. The object model related to customer service automation is thoroughly covered as well with sections on: Accounts, Contacts & Person Accounts, Cases, Assets, Solutions, Entitlements & Milestones, Knowledge, and Chatter. Finally, topics concerning Service Cloud Console, CTI, IVR, WFM, portals, integration, success metrics, analytics and best practices will be explored. As a participant in the class, each student will be given a practice learning environment to use during hands-on exercises during the class. The student will be able to use this learning environment indefinitely after the class without any additional fee. Stony Point is a leading provider of Salesforce training for sales people, customer service personnel, marketers, system administrators, developers and consultants. Stony Point delivers public and private classes virtually and in-person at locations throughout the world. Please visitShipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.1 ★★★★★
Based on 84 reviews
Sort
Product Reviews
★★★★★ 5
Good Bible study resource
Format: Hardcover
Excellent explanation that anyone can understand about what the Rapture is, what will happen, and who will be raptured. It adds another layer of assurance for believers who want to be sure they understand the Bible’s promises.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 21, 2026
★★★★★ 5
A Timely and Wise Guide to Disagreeing with Grace And Persuading in Love
Format: Kindle
Gavin Ortlund’s The Art of Disagreeing is a masterclass in thoughtful, Christlike engagement with differing viewpoints. In an age of polarization, Ortlund offers a much-needed framework for navigating disagreements with wisdom, humility, and love.
What sets this book apart is its deeply biblical foundation, combined with practical insights that apply to real-life conversations. Ortlund challenges readers to prioritize truth without sacrificing kindness, demonstrating how disagreement, when handled well, can actually strengthen relationships and sharpen understanding. His writing is clear, accessible, and refreshingly gracious, making this book a valuable resource for anyone seeking to communicate more effectively, whether in theological debates or everyday discussions.
Highly recommended for those who desire to stand firm in their convictions while reflecting the gentleness and respect of Christ. A five-star read that will leave a lasting impact!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 1, 2025
★★★★★ 5
Timely, helpful, and easy to read
Format: Kindle
It's not often that I read an entire book in one sitting, but Dr Ortlund managed to produce a work that got me to do exactly that.
He touches on the heart of the issue with the vitriol with which Christians often treat each other. As a Roman Catholic that disagrees with the author on many important issues, I found this work to be a breath of fresh air. Christians of all types should take to heart the message of this book and apply its lessons in their daily lives, but especially when evangelizing.
For years, I've recommended three different books when it comes to the topic of communication, and after reading this one, I will be adding it as the fourth to that list. Given how easy it is to read, this is a fantastic book to start with.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 19, 2025
★★★★★ 4
Practical and Simple Read
Format: Perfect Paperback
I enjoy all of Gavin’s content. While it isn’t groundbreaking, this book is an easy read and great for anyone looking for practical and applicable ways to navigate tensions surrounding tough subjects in today’s social, political, and ecumenical climate. Gavin’s tone is kind and serves like a guide as you read. It can be read in a couple of sittings but still very insightful.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 17, 2026
★★★★★ 5
Incredibly Relevant and Balanced
Format: Perfect Paperback
Gavin is probably the person I’d look to first to learn how to handle disagreement and conflict in a loving, Christ-honoring way. This book doesn’t disappoint!
It’s well written and concise. It only took me a couple of hours to get through it.
If you’re a Bible-believing Christian, there’s probably nothing in this book that will surprise you, and that’s all the more reason to read it. I’ve found that the simplest truths that are so often taken for granted are the ones that have the greatest impact when we really take the time to consider them.
This book should be required reading for anyone who wants to interact with others on the internet!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on July 24, 2025